Now I have another order coming and was disappointed to find it being sent by the seller via FedEx. It appears they are now too big to care about their customers and the quality of the service they provide. FedEx has no interest in customer satisfaction and does not stand behind their service. FedEx is entirely at fault here but they completely dismissed my issue without taking responsibility for their mistake. By the way, I opened up investigation cases with all 3 companies which went nowhere.
It was FedEx that pretty much admitted that they delivered the package to the wrong house. Obviously no one wants to take responsibility for this issue which is understandable for Home Depot and PayPal because they did their part without a problem.
So I called Home Depot and then I was told to open a case with PayPal. I said the shipper has nothing to do with this issue but he didn't want to hear it. The rep stated that he could not send me a copy of the picture and just asked me to contact the shipper. I assumed the package was at least delivered to the right neighborhood. I responded "my house does not have a screen door nor does it have any brick anywhere on my house so clearly the package was delivered to the wrong address" so I asked for a copy of the picture to hopefully find the house that my package was delivered to. None of them have ever had an issue, yet FedEx has never had a successful delivery. I just don't get it, the following businesses have never had an issue making a delivery to my place UPS, USPS, Amazon, Instacart, Grub Hub, Uber, etc. These are just a few examples, there are several more. They should have been ashamed to deliver something like that. Then 5 MONTHS later FedEx delivers the original package which was so beat up and opened, and missing 90% of the contents. It was souvenirs from a trip to New Orleans that I didn't want to carry home on the plane. It was a terrible snow day and the boxes were exposed so I ended up going and making multiple trips to get them home.Īnother time my package was lost in Chicago. Called FedEx to come get them and bring them to the right address. I found them because I walked around the neighborhood checking porches. They delivered them 1/2 mile down the road from me. I had them shipped because I have a small car and would have had to make multiple trips. Shipments moving into or out of U.S.Another time I ordered chairs.Drug Enforcement Administration export permit Duty drawback claims unless advance arrangements are made.Electronic Cigarettes that contains nicotine, propylene glycol and other chemicals listed on the Canadian Food and Drug controlled substance list.Packages that are wet, leaking or emit an odor of any kind.Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.Shipments that require any special license or permit for transportation, importation or exportation.Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.Lottery tickets and gambling devices where prohibited by law.Tobacco, cigarettes and tobacco products.Perishables (including, but not limited to, perishable food/foodstuffs/beverages, perishable pharmaceuticals, and any other items requiring refrigeration or other environmental controls).
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